Refund policy

Return & Refund Policy

We want you to shop with confidence. If you're not satisfied with your purchase, you may request a return within 7 days of delivery, provided:

• The product is unused, in its original packaging, with all accessories and tags intact
• You have your order number or receipt

Refunds are processed within 5-7 business days after we receive and inspect the returned item, back to your original payment method.

Not eligible for return: Products with visible signs of use, missing accessories, or damage caused after delivery.

Damaged or Defective on Arrival? Contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund — no questions asked.

 

Product Authenticity & Warranty

Every product sold by Al Aziz Electronics is 100% genuine, sourced directly from authorized brand distributors.

Warranty coverage varies by brand and is stated on each product's page. For example:

• Westpoint products come with a 2-year official brand warranty covering manufacturing defects.
• Other brands we carry may offer different warranty terms (ranging from no warranty to multi-year coverage) — always check the specific product listing for exact details before purchase.

All warranty claims are handled through the respective brand's authorized service network. We'll guide you through the process if you ever need to make a claim.