Refund policy

Return, Refund & Cancellation Policy

We want you to shop with confidence. If you're not satisfied with your purchase, you may request a return within 7 days of delivery, provided:

The product is unused, in its original packaging, with all accessories and tags intact.
You have your order number or receipt.

How to Request a Refund
Contact us on WhatsApp at +92 331 2223835 with your order number, the reason for the refund, and your account details (account title and IBAN, or JazzCash/Easypaisa number). Once we receive and inspect the returned item, approved refunds are sent to the details you provide within 5-7 business days.

Not eligible for return: Products with visible signs of use, missing accessories, or damage caused after delivery.

Damaged or Defective on Arrival? Contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund, no questions asked.

Order Cancellation
You can cancel your order free of charge any time before it is dispatched by contacting us on WhatsApp at +92 331 2223835 or at info@alaziztech.com with your order number. If you have already paid, the full amount will be refunded to the account details you provide within 5-7 business days. Once an order has been dispatched, it can no longer be cancelled, but you may return it under this policy.

Product Authenticity & Warranty

Every product sold by Al Aziz Electronics is 100% genuine, sourced directly from authorized brand distributors.

Warranty coverage varies by brand and is stated on each product's page. For example:

Westpoint products come with a 2-year official brand warranty covering manufacturing defects.
Other brands we carry may offer different warranty terms (ranging from no warranty to multi-year coverage). Always check the specific product listing for exact details before purchase.

All warranty claims are handled through the respective brand's authorized service network. We'll guide you through the process if you ever need to make a claim.